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ABSTRACT
This study presents a cross-national examination of e-government adoption in the United Kingdom and the United States. The results of partial least squares analysis indicate that disposition to trust is positively related to internet trust and government trust. Perceived ease of use and perceived usefulness have a significant impact on intention to use. Internet trust has a positive effect on intention to use. We conclude by highlighting cultural differences in e-government adoption.
Notes
2. www.directgov.uk.
3. The DVLA offers a range of services such as renewal of motor vehicle road tax, application of driving licences, booking of theory and practical driving tests, reporting of untaxed vehicles on public roads, etc.
4. The DMV offers a range of services which include processing of driver licences, registration of motor vehicles, renewal of road tax, checking of vehicle history, car insurance quotes, traffic alerts, etc.
Additional information
Notes on contributors
Lemuria Carter
Lemuria Carter is an Associate Professor at Virginia Commonwealth University. Her research interests include technology adoption, e-government, and cyber security. She has published in several top-tier journals, including the Journal of the Association for Information Systems, Journal of Strategic Information Systems, Information Systems Journal, and The DATA BASE for Advances in Information Systems. She has served as the e-government track and mini-track chair for the Americas Conference on Information Systems and the Hawaii International Conference on System Sciences. Her research has been funded by the Institute for Homeland Security Solutions and the Southeast Transportation Center.
Vishanth Weerakkody
Vishanth Weerakkody is a member of the faculty at the Business School at Brunel University, UK. He was previously a faculty member in the department of IS and Computing at Brunel University and he has held various IT positions in multinational organisations, including IBM UK. He is a Member of the British Computer Society, Chartered IT professional, and a Fellow of the U.K. Higher Education Academy. He is the current editor-in-chief of the International Journal of Electronic Government Research.
Brandis Phillips
Brandis Phillips is an associate professor of accounting at North Carolina A & T State University. His primary areas of research are user acceptance of social networking applications, digital literacy, and accounting education. He has published his work in Information & Management, Journal of Organizational and End User Computing, Issues in Information Systems, and Journal of Theoretical and Applied Electronic Commerce, as well as the International Journal of Virtual Communities and Social Networking. He has also presented his work at the Academy of Management, Americas Conference on Information Systems, and the Decision Sciences Institute.
Yogesh K. Dwivedi
Yogesh K. Dwivedi is a Professor in the School of Management at Swansea University, UK. His research interests are in the area of information systems and electronic business, including the adoption and diffusion of emerging ICTs (e.g., broadband, e-commerce, e-business, e-government, m-commerce). His work has been published in the European Journal of Information Systems, Government Information Quarterly, Information Systems Journal, Information Systems Frontiers, International Journal of Production Research, and Journal of Information Technology. He has edited/co-edited more than 10 books on technology adoption, e-government, and IS theory, and had them published by international publishers such as Springer, Routledge, and Emerald.