Citizens’ Adoption Behavior of Mobile Government (mGov): A Cross-Cultural Study

ABSTRACT

This study aims to address the paradigms of consumers’ adoption behavior for mobile government, posits the factors which pursue citizens’ intention to adopt mobile government services, and reveals the impact of cultural dimensions in perceiving driving factors of mobile government adoption. The mobile government adoption model was developed and tested among users of three different countries, namely Bangladesh, Canada, and Germany. The finding suggests the rationale that cross-cultural differences impact consumers’ perception of mobile government adoption behavior.

KEYWORDS:

• Adoption
• attitude
• consumer behavior
• cross-cultural
• mobile government

Additional information

Notes on contributors

Mahmud Akhter Shareef

Mahmud Akhter Shareef is a Professor of the School of Business, North South University, Bangladesh. He was a visiting faculty in DeGroote School of Business, McMaster University. He did PhD in Business Administration from Sprott School of Business, Carleton University, Canada. His research interest is focused on online consumer behavior and virtual organizational reformation. He has published papers addressing consumers’ adoption behavior and quality issues of e-commerce and e-government in different refereed conference proceedings and international journals. He was the recipient of more than 10 academic awards, including three Best Research Paper Awards in the United Kingdom and Canada.

Yogesh K. Dwivedi

Yogesh K. Dwivedi is a Professor of Digital and Social Media and Director of Research in the School of Management at Swansea University, Wales, UK. His research interests are in the area of Information Systems (IS) including the adoption and diffusion of emerging ICTs and digital and social media marketing. He has published more than 200 articles in a range of leading academic journals and conferences. He has co-edited/co-authored more than 15 books and has acted as co-editor of fourteen special issues. He is Associate Editor of European Journal of Marketing and Government Information Quarterly.

Sven Laumer

Sven Laumer is an Assistant Professor at the University of Bamberg. He is interested in user acceptance, user resistance, technostress, and support of information systems for HR tasks, virtual teams, IT workforce, computer-supported cooperative work, and process-oriented enterprise content management. His research has been published in European Journal of Information Systems, Information Systems Journal, Journal of Strategic Information Systems, Journal of Information Technology, DATA BASE for Advances in Information Systems, MIS Quarterly Executive, Information Systems Frontiers, and Business & Information Systems Engineering. He was awarded the ACM SIGMIS Magid Igbaria Outstanding Conference Paper 2011 and two best reviewer awards.

Norm Archer

Norm Archer is a Special Advisor to the McMaster eBusiness Research Centre (MeRC) and a coordinator of the MSc eHealth program. His main research interests are in information security and privacy, eGovernment, and the adoption and use of electronic health records, personal health records, and chronic disease self-management by patients.