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Original Articles

Online Banking Information Systems Acceptance: An Empirical Examination of System Characteristics and Web Security

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ABSTRACT

Prior work on the technology acceptance model (TAM) is mainly devoted to the influence of TAM’s core motivational factors and their impact on behavioral intent toward IS acceptance. Relatively little research has focused on what specific system design characteristics motivate individuals toward IS acceptance. This article identified specific systems design factors and examined their impact on TAM’s motivational factors through the TAM. The findings will help designers to design and implement better user-accepted systems.

Additional information

Notes on contributors

Fida Hussain Chandio

Fida Hussain Chandio is an Associate Professor at Institute of Mathematics and Computer Science, University of Sindh, Jamshoro, Pakistan. He completed his PhD in Management Studies Research from Brunel University, United Kingdom, and Post Doctorate in Information Systems from International Islamic University, Malaysia (IIUM). His research interests lie in the field of IS, usability, trust, and security. Dr. Chandio is member of various professional boards and networks. Also, he has published articles in various journals and conferences of international repute.

Zahir Irani

Zahir Irani is a Professor of Sustainable Business Operations in the Brunel Business School, and Founding Dean of the College for Business, Arts, and Social Sciences (CBASS) at Brunel University London. He worked as a Senior Policy Advisor at the Cabinet Office. He completed his PhD in investment evaluation and undertook his leadership development at the Harvard Business School. Zahir’s research interests are multidisciplinary in nature and grounded in scientific principles. He has received significant levels of funding from across the world as Principal Investigator. His work has been published in leading scholarly journals and has H-index 60.

Akram M. Zeki

Akram M. Zeki is currently working as Associate Professor at Faculty of Information and Communication Technology, International Islamic University, Malaysia (IIUM). He completed his PhD in Computer Science from University Technology Malaysia (UTM). Dr. Akram has written several books and research articles in reputable journals and conferences. He has received awards from IIUM as well as from national and international institutes for his contributions in research and academia.

Asadullah Shah

Asadullah Shah is currently working as Professor and Head of Information Systems Department (HODIS) at the Faculty of Information and Communication Technology, International Islamic University, Malaysia (IIUM). He completed his PhD from the University of Surrey United Kingdom in 1998 in Multimedia Communication. He has published 180 research articles in highly reputable national and international journals in the fields of computers, communication, and IT. Also, he has published 15 books in his 30 years of academic carrier. Professor Shah is member of various professional bodies and boards.

Sayed Chhattan Shah

Sayed Chhattan Shah is an Assistant Professor of Computer Science in the Department of Information Communication Engineering at Hankuk University of Foreign Studies Korea. His research interests are parallel and distribute computing systems, mobile computational clouds, and ad hoc networks. He received his PhD in Computer Science from Korea University in 2012. Dr. Shah is an Associate Editor for the Journal of Telecommunications Systems and on the editorial board for the Computer Communication and Collaboration Journal. He has served as the Chair in various international conferences. He is a member of Institute of Electrical and Electronics Engineers (IEEE), IEEE Communications Society, and Korean Global Navigation Satellite System Society.

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