Mobile Technology and Business Process Performance: The Mediating Role of Collaborative Supply–Chain Capabilities

ABSTRACT

The model developed in this paper aims to explain how mobile technology enables collaborative capabilities that enhance business process performance (BPP). The proposed model is tested using survey data gathered from managers in six European countries. The results suggest that, while mobile technology is positively associated with both external and internal collaborative capabilities, BPP improves to the utmost when the development of internal capabilities precedes the development of external ones.

KEYWORDS:

• Business Process Performance (BPP)
• Mobile Technology (MobileTech)
• Supply Chain Management (SCM)
• Collaborative Capabilities

Acknowledgement

This work was supported in part by the European Commission’s Seventh Framework Program under grant agreement no. FP7-284928 ComVantage.

Additional information

Notes on contributors

Michal Levi-Bliech

Michal Levi-Bliech is a PhD student in the Department of Industrial Engineering and Management, Ben-Gurion University of the Negev. She holds a master degree in industrial engineering and management and a bachelor degree in economics and management from Ben-Gurion University of the Negev. Her research focuses on how mobile technologies and applications add value to organizational business processes.

Gali Naveh

Gali Naveh is a lecturer and the head of the information systems track at the Department of Industrial Engineering and Management at Shamoon College of Engineering, Israel. She holds a BSc in computer science and MSc and PhD in information systems. Dr. Naveh has rich practical experience with post-secondary educational institutes and information systems implementation in business organizations. Her main interest is information and communication technologies integration processes and their value in academic and industrial settings.

Nava Pliskin

Nava Pliskin retired as a chaired and tenured full professor at the Department of Industrial Engineering and Management in Ben-Gurion University, Israel. She holds PhD and SM degrees from Harvard University and BSc degree from Tel-Aviv University. Her research focuses on management of information systems at the organizational and individual level. Her research papers have been published in such leading journals as: Journal of the Association for Information Systems, Information Systems Management, Information & Management, and Decision Support Systems, Database for Advances in Information Systems, Information Technology and Tourism.

Lior Fink

Lior Fink is an associate professor of information systems in the Department of Industrial Engineering and Management at Ben-Gurion University of the Negev, Israel. He holds a bachelor’s degree in psychology and economics, a master’s degree in social-industrial psychology, and a PhD degree in information systems from Tel Aviv University. His research interests focus on behavioral and economic aspects of IT development and use. Lior’s articles have been published in such prestigious information systems journals as Management Information System Quarterly and Journal of the Association for Information Systems, as well as in psychology, economics, project management, and medical informatics journals.