The Impact of the COVID-19 Pandemic on Information Systems Management

ABSTRACT

COVID-19 can be likened to a seismic event – it does significant shaking, moves the organization around, but in some time, things fall into place and life goes on. Six companies were evaluated to determine the extent to which COVID-19 impacted IS Management in their organizations. The six companies had surprisingly similar experiences in their COVID-19 journeys so far. The companies dealt with the challenges they faced and the IS Management function impacts were minimal.

KEYWORDS:

• Crisis management
• remote work support
• cybersecurity
• IT Support

Additional information

Funding

No funding supported this research. No financial interest or benefit has arisen from the applications of this research.

Notes on contributors

Sue Conger

Sue Conger has a BS in psychology from Ohio State University, an MBA in finance and cost accounting from Rutgers University, and a PhD in computer information systems from New York University. Sue is on the University of Dallas faculty where she manages the Information and Technology Management program. She has authored three books; is active in the AIS, EURAM, ACM, IEEE, AoM, ITSMF, and SIM; and has taught in New Zealand, South Africa, Mexico, and Finland. She has over 30 journal articles, over 30 book chapters, 80 conference proceedings, over 100 conference presentations, and many invited talks.