How the Personalities and Behaviors of Information Systems Professionals Influence the Effectiveness of Information Systems Departments

ABSTRACT

Building on the concept of organizational citizenship behavior (OCB), this study develops a multi-level research model to examine how IS-specific OCBs displayed by IS professionals impact the perceived effectiveness of IS departments, and how the manifestation of IS-specific OCBs is in turn affected by the personal attributes of IS professionals, the leadership style of IS leaders, and the quality of the interactions within IS departments.

KEYWORDS:

• IS-specific OCBS
• IS professionals’ personalities
• IS leadership style
• within-IS unit interactions
• IS unit effectiveness

Notes

1. The impact of individual and unit level of IS-specific OCBs as predictors on system, service, and information quality constructs has been also taken into account in a separate paper to examine the effectiveness of the IS department (Karimikia et al., 2021)

Additional information

Funding

This work was supported, in part, by Science Foundation Ireland grant 13/RC/2094. This project has received funding from the European Union’s Horizon 2020 research and innovation programme under the Marie Skłodowska-Curie grant agreement No 754489. For the purpose of Open Access, the author has applied a CC BY public copyright license to any Author Accepted Manuscript version arising from this submission.

Notes on contributors

Hadi Karimikia

Hadi Karimikia received his PhD in Business Information Systems from the Auckland University of Technology in 2017. His research focuses on the role of IT professionals in enhancing the effectiveness of IT departments, smart cities, the negative effects of information and communications technology (ICT) use, and multi-level methods. He is currently a Senior Researcher at Maynooth University.

Harminder Singh

Harminder Singh is an Associate Professor in the Faculty of Business, Economics and Law at the Auckland University of Technology. His research interests are ICT governance and the ethical implications of information systems. His research has been published in the Journal of Strategic Information Systems, the Information Systems Journal, the Journal of Information Technology, and elsewhere

Brian Donnellan

Brian Donnellan is Professor of Information Systems Innovation at Maynooth University and is Co-Director of the Innovation Value Institute. He researches and develops unifying frameworks and road-maps to deliver IT enabled innovation whilst validating that these frameworks/tools have a broad applicability across differing industries and contexts.