ABSTRACT
Many m-gov adoption models have been proposed, which can confound researchers and policymakers. In this article, we reviewed 17 studies on m-gov adoption, identifying 25 different factors. We conducted two focus groups to discuss the adequacy of these factors, generating the first version of a unified model. We tested this model using data from 806 survey respondents from Brazil. The proposed unified model is parsimonious and outperforms other theoretical models.
Acknowledgments
The authors thank the Brazilian research agencies CAPES (Coordination for the Improvement of Higher Education Personnel) under the Grant PROEX AUXPE #1636/2018 and CNPq under the grant #309268/20168 (Productivity Scholarship of Amarolinda Klein).
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No potential conflict of interest was reported by the author(s).
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Notes on contributors
Jullian Hermann Creutzberg
Jullian Creutzberg, MSc. - Master in Business Administration at UNISINOS University, Brazil. Lecturer at UNIDAVI University, Brazil, and a practitioner (developer) in the area of electronic and mobile government systems in Brazil. ORCID https://orcid.org/0000-0003-3017-4426
Amarolinda Zanela Klein
Dr. Amarolinda Klein – CNPq (The Brazilian National Council for Scientific and Technological Development) researcher, Ph.D. in Business Administration at USP (the University of Sao Paulo), Brazil. Tenured Professor at UNISINOS University, Brazil. ORCID https://orcid.org/0000-0001-8585-9057
Celso Augusto de Matos
Dr. Celso Augusto de Matos - CNPq (The Brazilian National Council for Scientific and Technological Development) researcher, Ph.D. in Business Administration at UFRGS (the Federal University of Rio Grande do Sul), Brazil. Tenured Professor at UNISINOS University, Brazil. ORCID https://orcid.org/0000-0002-2538-9089