Development and Validation of the Business Process Automation Maturity Model: Results of the Delphi Study

ABSTRACT

Realizing the full potential of automation requires not only the selection of technologies but also arranging the complex implementation environment. At the same time, managers lack verified tools facilitating automation evolution and fostering benefit realization. With the research purpose to outline key areas of successful business process automation management, a novel Business Process Automation Maturity Model (BPAMM) was designed and tested, using the Delphi Method. BPAMM supports practitioners in building the automation vision and strategy.

KEYWORDS:

• Business process automation
• maturity model
• IT strategic management
• Delphi method
• industry 4.0

Acknowledgments

We are grateful to the anonymous Delphi panel experts for their contribution towards BPAMM improvement. This research did not receive any specific grant from funding agencies in the public, commercial, or non-profit sectors. The presented research is part of doctoral dissertation.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Klaudia Martinek-Jaguszewska

Klaudia Martinek-Jaguszewska is an assistant professor at Warsaw School of Economics. Her research interests cover IT strategic management and business process automation, with focus on sustainable development, risk and finance management. Founder of educational platform on automation best practices. Practitioner of IT project, program and service management, with the experience gained in telecommunications, financial and pharmaceutical industries. [email protected], https://www.linkedin.com/in/dr-klaudia-martinek-jaguszewska-a09b9574/

Waldemar Rogowski

Waldemar Rogowski is an associate professor of economic sciences in the discipline of finance, and a deputy director of the Institute of Corporate Finance and Investment at Warsaw School of Economics. He specializes in enterprise finance, in particular in the investment efficiency (including IT investments), bankruptcy prediction models, economic and financial analysis and company valuation. Award-winning lecturer, author or co-author of over 100 publications in the field of finance and recognized practitioner in the banking sector. https://www.linkedin.com/in/profesor-waldemar-rogowski-005316151/