An Exploration of Factors Influencing Work from Home During Covid-19

ABSTRACT

This research presents a field survey of 328 individuals’ perceptions of their work from home (WFH) during Covid-19. This study challenges prior research that assumed most people were not suited for WFH and addresses a gap by looking at technology and support for WFH. The results led to a new model of technology resources and individuals’ satisfaction with the resources as they relate to WFH success.

KEYWORDS:

• Work from home; WFH; covid-19; DeLone & McLean
• information quality
• resource usage satisfaction
• service satisfaction
• cybersecurity satisfaction; added resources satisfaction
• work success

Acknowledgements

Many thanks to the reviewers, Kathryn Conger, Brian Murray, and Franklyn Echemah who provided comments that materially improved the content. Thanks also to the University of Dallas that provided funding for the Qualtrics survey.

Supplemental data

Supplemental data for this article can be accessed online at https://doi.org/10.1080/10580530.2024.2309586.

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This work was supported by a $2,500 grant from the University of Dallas.

Notes on contributors

Sue Conger

Sue Conger, Ph.D., was a professor on the faculty of University of Dallas where she served as Director, Technology Management academic programs for 21 years in addition to teaching in South Africa, and New Zealand, Mexico, and Finland. Her research and consulting are innovative uses of IT related to services, processes, privacy, and emerging technologies. She is the author of The New Software Engineering (1994) and Planning & Designing Effective Web Sites (1997), and Process Mapping & Management (2011). She retired from academia in 2022.

Renita Murimi

Renita Murimi, Ph.D., CISSP joined the Gupta College of Business, University of Dallas as Associate Professor of Cybersecurity. Renita received a Ph.D. and MS in Electrical Engineering from New Jersey Institute of Technology, and a Bachelor of Engineering (with Distinction) in Electronics and Communications from Manipal University, India. Her research interests are in the areas of computational social science, cybersecurity, blockchain and network science.

Sandra Blanke

Sandra Blanke, Ph.D., joined the Gupta College of Business, University of Dallas in 2005 and is an Associate Professor in Cybersecurity Education. She serves as the Director for the Center of Cybersecurity Education and is the Ellis Endowed Chair in Management Technology.

Blanke is Certified in Information Systems Security Professional (CISSP) and Risk and Information Systems Control (CRISC. Dr. Blanke’s research, teaching and consulting include Cybersecurity, Risk Management, Disaster Recovery, Emerging Technologies and Cyber Insurance. She teaches in both the master’s and doctoral programs for Gupta College of Business.