ERP Usage in Banking: An Exploratory Survey of the World's Largest Banks

Carolin Fuβ Banking & Finance, European Business School, International University, Schloss Reichartshausen, Oestrich-Winkel, Germany

Ralf Gmeiner European Business School, International University, Schloss Reichartshausen, Oestrich-Winkel, Germany

Dirk Schiereck Banking & Finance, European Business School, International University, Schloss Reichartshausen, Oestrich-Winkel, Germany

Susanne Strahringer Information Systems, European Business School, International University, Schloss Reichartshausen, Oestrich-Winkel, Germany

ABSTRACT

As banking is currently considered a non-typical area for ERP usage, the authors conducted a survey on anticipated benefits, potential disadvantages and implementation success associated with ERP adoption in banking. The results indicate that, despite a predominant usage of ERP systems in back-office areas, banks see ERP systems as a long-term strategic investment to support organizational effectiveness.

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ERP Usage in Banking: An Exploratory Survey of the World's Largest Banks

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