Achieving IT-Business Strategic Alignment via Enterprise-Wide Implementation of Balanced Scorecards

ABSTRACT

IT-business alignment remains one of the top issues of IS managers. This article presents a case study in which four key elements of IT-business alignment — integrated planning, effective communication, active relationship management, and institutionalized culture of alignment — were enhanced by the enterprise-wide implementation of an established strategic management tool, the balanced scorecard.

KEYWORDS:

• governance of IS organization
• leadership roles
• strategic IS planning
• IT-business alignment