Exploring IT Governance in Theory and Practice in a Large Multi-National Organisation in Australia

Abstract

IT governance is critical to most organisations and has an influence on the value generated by IT investments. Unfortunately, IT governance is more aspiration than reality in many organisations. This research seeks to address the dearth of empirical evidence about IT governance in practice, presenting the findings of an IT governance case study in an Australian organisation. Recommendations are provided to assist organisations to maximise potential of IT governance and insights are provided for researchers.

Keywords:

• IT governance
• stakeholder theory
• qualitative research
• content analysis
• CobiT
• ITIL
• ISO/IEC 20000