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Abstract
While large-scale ERP deployments have been prevalent in the private-sector, there have been few attempts to deploy them in the public sector. This paper describes the first large-scale, public-sector ERP implementation, which integrates systems for over 50 different agencies in the state of Pennsylvania government. Over 20 individuals were interviewed during three years to identify and describe issues, success factors, implementation strategies, and lessons learned as compared to private-sector ERP implementations.
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Notes
1. ImaginePA is the Project name for the U.S.A. Pennsylvania (PA) State ERP system.
2. BearingPoint is an IT consulting company formerly known as KPMG Consulting.