Linking the Effects of ERP to Organizational Performance: Development and Initial Validation of an Evaluation Method

Abstract

The present study proposes and tests an adaptable method to evaluate the contribution of an ERP system to organizational performance. Using a process-based approach, the method was developed from a review of the IS evaluation literature, and then validated and refined through an in-depth case study of a manufacturing firm. Its originality lies in the fact that the whole range of performance indicators actually used by managers are integrated in the evaluation of the system.

Keywords:

• ERP
• IS evaluation
• IS impacts
• evaluation model
• evaluation method
• IT evaluation
• IT impacts
• organizational performance
• operational performance
• performance indicator
• balanced scorecard

Notes

1. A fictitious name is used to preserve the anonymity of the case study, as wished by the enterprise.