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MANAGING END-USER COMPUTING

SYSTEM REENGINEERING AND THE USER

Pages 76-77 | Published online: 24 Oct 2007
 

Abstract

In these uncertain economic times, more IS departments are turning to system reengineering to respond to increased demands for better returns, higher quality, and Improved customer service. Users can and should share in the benefits of this reengineering.

Additional information

Notes on contributors

Ann Delligatta

ANN DELLIGATTA is director of credit marketing services for TRW Marketing Services Division in Orange CA. She is responsible for developing product strategies for Marketing Services' credit-based products and services.

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