INTEGRATED PERFORMANCE SUPPORT

Abstract

Integrated performance support systems provide management with the vehicle to train workers In a new educational paradigm—providing information when and where it is needed. This column looks at how integrated performance support systems apply adult-learning principles to enable the work force to achieve performance requirements and meet business objectives.

Additional information

Notes on contributors

Charles D. Winslow

CHARLES D. WINSLOW is managing partner of Andersen Consulting's Change Management Services (CMS) practice in Chicago.

James C. Caldwell

JAMES C. CALDWELL, CMS practice director of Andersen Consulting's southwest region, is managing director of the firm's Knowledge Transfer unit.