BUSINESS PROCESS REENGINEERING

Abstract

The new paradigm of business process reengineering seeks to achieve dramatic performance improvement by radically redesigning the organization; it replaces information systems development that has focused largely on automating and supporting existing organizational procedures. The Process Reengineering Life Cycle (PRLC) proposed in this article is a comprehensive, six-stage methodology with guidelines for envisioning a reengineering project, getting started, diagnosing process pathologies, and redesigning, reorganizing, and measuring the newly configured process.

Additional information

Notes on contributors

Subashish Guha

SUBASHISH GUHA is a consulting analyst with NCR Corp' Co-operiative Computing Systems Division and a PhD candidate in IS at the University of South Carolina, Columbia.

William J. Kettinger

WILLLIAM J. KETTINGER is director, Division of Information and Technology Resource, and assistant dean, College of Business Administration, University of South Carolina.

James T.C. Teng

JAMES T.C. TENG is associaste :Professor of IS at the University of South Carolina.