HUMAN FACTORS IN QUALITY ASSURANCE

Abstract

The enthusiasm for total quality management may be diverting managers from some fundamental realities—namely, that quality programs are about people, not just models. As this column advises, quality assurance (QA) and related programs are first and foremost human resources programs. IS managers who attend to the human details succeed in a way that QA theorists never do.

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Notes on contributors

E. Ted Prince

E. TED PRINCE is president of his own company. Prince Ventures, Inc., in New York, He specializes in organizational change management, strategic vision creation, and business process reengineering using information systems.