CUSTOMER-DRIVEN LONG-RANGE PLANNING

Abstract

In a customer-centric, total quality management process, business users are the impetus for future systems, and successful systems projects are those in which the customer is an active participant in almost every aspect. As this article explains, end-user computing's involvement in and integration into the IS organization and its planning process is a necessity.

Additional information

Notes on contributors

Christine B. Tayntor

CIIRISTINI B. TAYNTOR is manager of corporate staff applications Allied-Signal, Inc., in Morristown NJ.