USER SATISFACTION WITH EISs

Abstract

Senior executives have individualized needs. How well are their needs met by executive information systems (EISs) designed for their use? This survey of CEOs measures their satisfaction with EISs. The survey also tests what link, if any, exists between a high level of user satisfaction and certain design and implementation approaches—including prototyping and the use of consultants—that are commonly a part of EIS development.

Additional information

Notes on contributors

Roch Bénard

ROCH BÉNARD is a consultant and director of systems at Samson Bélair /Deloitte &Touche, Montreal, Canada.

Ahmet Şatir

AHMET SATIR is an associate professor at Concordia University in Montreal and has served as consulant on operations management and IS-related issues.