ISDN: ADOPTION AND DIFFUSION ISSUES

Abstract

Integrated services digital network (ISDN) technology has garnered a great deal of attention but not much use. Reasons for low use include decision makers’ lack of familiarity with the technology and the job of cost justification. Potential adopters of ISDN can develop effective strategies for planning and infusing this technology into their organizations if they understand the implementation issues. This article examines ISDN adoption and diffusion patterns and implementation experiences of early adopters among the Business Week 1,000 companies.

Additional information

Notes on contributors

Vincent S. Lai

VINVENT S. LAI is assistant professor of IS at the University of Alabama in Huntsville.

Jan L. Guynes

JAN I. GUYNES and BIJOY BORDOLOI are, respectively, associate professor and assistant professor of Information Systems and Management Sciences at the University of Texas at Arlington.