PROBLEM-SOLVING SUPPORT FOR TQM A Hypertext Approach

Abstract

New IS technology is contributing to continuous quality improvement throughout the organization. Hypertext and hypermedia offer new ways for decision makers to gain easy and relevant access to information. By combining hypertext with total quality tools, decision makers are able to explore the richness of data bases in more creative and useful ways. This article describes how you can develop a hypertext system that can help employees improve their job performance through better problem solving.

Additional information

Notes on contributors

Vatcharapom Esichaikul

VATCHARAPORN ESICHAIKUL is a lecturer at Chulan-longkorn University in Bangkok, Thailand. She holds a PhiD in MIS from Kent State University in Ohio.

Gregory R. Madey

GREGORY R. MADEY is associate professor of IS and coordinator of the PhD in MIS Program at Kent State.

Robert D. Smith

ROBERT D. SMITH is professor of IS and management at Kent State, where he also coordinates the Center for Information Systems.