Restructuring Internal Services

Abstract

Deregulation compelled the energy utility business to restructure its inwardly directed culture and the nature of its offspring—overgrown and rivalrous internal services functions. Managers of information technology—a premier internal service—have much to gain from the perspectives offered here.

Additional information

Notes on contributors

Duane L. Piede

Duane L. Piedeis director of special projects for Rochester NY-based Rochester Gas and Electric Corp.,assigned to business process improvement