MEASUREMENT MANAGEMENT: What You Measure Is What You Get: Information Systems Management: Vol 13, No 1

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Abstract

Measurement is essential to any quality improvement effort. However, most organizations that have initiated measurement programs have been dissatisfied with the results. Why is this the case, and how can IS managers ensure the success of a measurement program?

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James A. Ward

JAMES A. WARD is an independent management consultart in the Jacksonville FL. area specia1izing

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MEASUREMENT MANAGEMENT

What You Measure Is What You Get

Notes on contributors

James A. Ward

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MEASUREMENT MANAGEMENT

What You Measure Is What You Get

Abstract

Additional information

Notes on contributors

James A. Ward

Reprints and Corporate Permissions

Academic Permissions

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