TOTAL QUALITY MANAGEMENT: A GDSS APPROACH

Abstract

Teams are a major factor in total quality management (TQM), so any technology that improves team performance facilitates the TQM process. This article describes how group decision support systems (GDSSs) can be used to increase team productivity and effectiveness within the TQM framework.

Additional information

Notes on contributors

Milam Aiken

M1LAM AlkEN are assistant professors in the department of management and marketing of the University of Mississippi’s School of Business Administration in University MI

Bassam Hasan

BASSAM HASAN are assistant professors in the department of management and marketing of the University of Mississippi’s School of Business Administration in University MI

Mahesh Vanjani

MAHESH VANJANI are assistant professors in the department of management and marketing of the University of Mississippi’s School of Business Administration in University MI