A Systemic Approach to Change Management

Abstract

As a proactive process emphasizing IT-based process change, IS planning shares several objectives with business process reengineering and total quality management. This article discusses how IS planning can form the platform for an integrated approach to change management, provides steps for achieving the integration, and suggests how IS managers can foster the IS function's supportive role in an integrated effort toward organizational change.

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Notes on contributors

Yannis A. Pollalis

YANNIS A. POLLALIS is assistant professor of information resources management at the School of Information Studies of Syracuse University in Syracuse NY. his research and consulting interests focus on strategic planning and process reengineering.