USER–CENTERED DESIGN FOR PRODUCTIVE SYSTEMS

Abstract

The complexity of implementing client/server architectures often relegates the most important element in an effective system—the user—to the back burner. Usability engineering, or user–centered design, maximizes the likelihood that users will find an application solution useful and effective while also reducing development cycle, costs, and failure risks.

Additional information

Notes on contributors

James J. Kubie

JAMES J. KUDU is a vice–president with IBM Consulting Group. He may be reached at (404)986–4291

LA. Melkus

LA.MELKUS is d consultent with IBM Consulting Group and holds a doctorate in education He may he reached at (817)962–5882

R.C. Johnson

R.C.JOHNSON, JR. is a consultant with IBM Consulting Croup and holds a doctorate in psychology, lie may be reached at (919) 847–3954

G.A. Flanagan

G.A. FLANAGAN is a managing consultant with IHW Consulting Group. lie maybe reached at (919)847–3954.