The New Productivity Metrics

Abstract

Effective management of growing IT resources requires new quantitative metrics that measure IT productivity from the perspective of the overall rate of return to the organization.

Additional information

Notes on contributors

Richard T. Dué

RICHARD T. DUĖ is the president of Thomsen Dué and Associates, Ltd., Edmonton, Alberta, Canada, which provides IT consulting and training services. He can be reached at [phone] or by [email protected].