Outsourcing Basics

Abstract

Outsourcing has the potential to reduce costs, infuse cash into an organization, increase customer satisfaction, and provide other effectiveness and efficiency improvements. Yet a hasty or incomplete evaluation of the outsourcing decision can also result in contractual battles and worsened services. IS managers who enhance their knowledge of the components of a sound outsourcing evaluation help ensure that the decision to outsource yields the former, not the latter.

Additional information

Notes on contributors

Wendell Jones

WENDELL JONES is senior vice president of technology services at the National Association of Securities Dealers, Inc., (NASD/Nasdaq Stock Market) in Rockville MD. During his years at the McDonnell Douglas Information Systems Co. he led a year-long outsourcing evaluation that resulted in the largest outsourcing contract ever signed.