Achieving Quality Outsourcing

Abstract

As a process that must be planned, managed, and controlled, outsourcing presents quality challenges in the areas of vendor selection and products and services received. Achieving success in the first area depends on establishing procedures to thoroughly assess the vendor's competency and process discipline; in the second, quality is ensured through the requirements definition process, implementation of a formal change management system, and the linking of outsourcer milestones with quality reviews.

Additional information

Notes on contributors

William Perry

WILLIAM PERRY has been the executive director of the Quality Assurance Institute in Orlando FL since its inception in 1980. As managing director of the institute

Steve Devinney

STEVE DEVINNEY is responsible for developing and implementing quality-related training materials for the IT profession