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Original Articles

Creating a Learning Project Environment

Aligning Project Outcomes with Customer Needs

Pages 54-60 | Published online: 08 Feb 2007
 

Abstract

Effective project management involves not only meeting schedules, budgets, and specifications, but also the strategic issue of whether project outcomes meet customer needs. The extent to which they do not is most often the result of one or more performance gaps in project planning and execution. This article presents a model that helps IS managers assess and narrow these gaps and foster a continuous cycle of improvement typical of learning organizations.

Additional information

Notes on contributors

Richard H. Deane

RICHARD H. DEANK is professor of management at Georgia State University in Atlanta

Thomas B. Clark

THOMAS B.CURK is professor of management at Georgia State University and executive vice–president of Young, Clark & Associates, Inc., an Atlanta–based consulting firm specializing in project management. A. P.

A.P. (Dennis) Young

A. P. (Dennis) YOUNG has beat president of Young, Clark & Associates, Inc., since its founding in 1983.

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