Reenergizing People after Downsizing

Abstract

The bottom line demands placed on severely downsized IS organizations require that CIOs and senior IT executives restore the trust and empowerment necessary to excellent internal and external customer service. Guidelines are provided for this reenergizing process, which marks the first step in transforming the IS organization into a flexible learning organization that is responsive to the changing business environment.

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Notes on contributors

Robert A. Zawacki

ROBERT A. ZAWACKI is Professor Emeritus of Management & International Business, University of Colorado, and Technology & Business Integrators Distinguished Scholar in Residence. This column is adapted from Transforming the Mature Information Technology Organization: Reenergizing and Motivating People, with Carol A. Norman, Paul A. Zawacki, and Paul D, Applegatc (Colorado Springs CO: Eagle Star Puhlishing, 1995). lle can be contacted at robertz@commat;zawacki.com.