An Integrative Framework for Developing and Evaluating a TQM Implementation Plan

Abstract

This article examines some reasons behind total quality management (TQM) implementation failures and offers a framework for selecting a successful TQM plan. Special attention is paid to the relationships between different TQM tools and techniques and the organizational culture and competitive strategy. The proposed framework is based on the concept of quality function deployment and utilizes a modified house of quality to formulate a TQM plan that is compatible with the organization's culture and objectives. The procedure is further illustrated through an example.

• competitive strategy
• culture
• house of quality
• organizational goals
• quality function deployment
• TQM goals

Additional information

Notes on contributors

Gary Salegna

Gary Salegna is on assistant professor of operations management at Illinois State University. He earned a doctorate in operations management from Texas Tech University.

Farzaneh Fazel

Farzaneh Fazel is an associate professor of operations management at Illinois State University. She earned a doctorate in business administration from the University of Illinois at Urbana-Champaign.