Value congruence, control, sense of community and demands as determinants of burnout syndrome among hospitality workers

Abstract

Employees working in the hospitality industry are constantly exposed to occupational stressors that may lead employees into experiencing burnout syndrome. Research addressing the interactive effects of control, community and value congruence to alleviate the impact of workplace demands on experiencing burnout is relatively limited. The present study examined relationships among control, community and value congruence, workplace demands and the three components of burnout. A sample of 418 employees working in a variety of hospitality associations including restaurants and hotels in Spain were recruited. Moderation analyses and linear regressions analyzed the predictive power of control, community and value congruence as moderating variables. Results indicate that control, community and value congruence were successful buffers in the relationships between workplace demands and the burnout dimensions. The present findings offer suggestions for future research on potential moderating variables, as well as implications for reducing burnout among hospitality employees.

Keywords:

• burnout
• stress
• engagement
• hospitality industry
• value congruence
• community
• workplace

ORCID

Michael P. Leiter http://orcid.org/0000-0001-5680-0363

Additional information

Funding

This study was funded by the European Union through the General Directorate of Labor of the Government of Aragon [grant number 2012/0402].