The Impact of Organizational Structure and Supervisory Listening Indicators on Subordinate Support, Trust, Intrinsic Motivation, and Performance

Abstract

A field study of a tool manufacturing organization examined the impact of supervisory listening indicators on subordinate perceptions of support, trust, and intrinsic motivation and on subordinate performance (productivity and absenteeism). The moderating impact of organizational structure was also investigated. The results indicated that the impact of supervisory listening indicators was very different dependent upon whether the structure of the organizational work group was more mechanistic or more organic. Within the more organic portions of the organization, supportive listening indicators were positively related to production and negatively related to absenteeism. The opposite occurred within the mechanistic levels. At all levels, perceived listening increased supportiveness, trust, and intrinsic motivation, although listening for accuracy had the strongest impact.