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Abstract
Multiculturalism increases communities' hopes of reducing racism and increasing productivity. Diversity training, however, is receiving negative criticism. Still, effective communication is viewed as critical. Thus, training in this area is encouraged. Cultural understanding and communication skills provide frameworks for developing tolerance and understanding. This study was conducted to provide more applied research to multicultural diversity with applications for business and education. Further, the purpose of this study was to analyze the influence of listening/nonverbal communication training on an individual's level of multicultural sensitivity. A statistically significant relationship was found between the listening/nonverbal communication training used in this study and multicultural sensitivity.
