Emotional intelligence and counterproductive work behavior: The mediating role of organizational climate

ABSTRACT

This research investigates the impact of emotional intelligence on counterproductive work behavior through examining the mediating role of organizational climate. Data were collected from 304 administrative employees working in nine private universities in Amman, Jordan. Validity and reliability tests were conducted using factor analysis and Cronbach’s alpha. Research hypotheses were tested through multiple regression analysis and structural equation modeling methods. Outcomes of the analysis indicate that there is a significant impact on the relationship between emotional intelligence and counterproductive work behavior. The research proposes several recommendations for managers to apply specifically in private universities, and/or in any type of sector in Amman- Jordan. It also laid the groundwork for future research.

KEYWORDS:

• Emotional intelligence
• counterproductive work behavior
• organizational climate