Issues and obstacles in the development of team support systems

Abstract

This article presents issues and obstacles important when developing team support systems: information systems designed to support organizational teams. Drawing on the accomplishments of economics, organization theory, artificial intelligence, and computer‐supported cooperative work, key issues of interest are discussed. The desirable qualitative properties of a team support system are set forth as well as its generic functional requirements. Several ideas for experimental directions are also described.

Keywords:

• team support systems
• computer‐based information systems
• roupware
• computer‐supported cooperative work