An investigation of developing smart tourism from the perspective of stakeholders

ABSTRACT

Smart tourism is a burgeoning development direction in recent decades. However, research on smart tourism development from the perspective of multi-stakeholders is limited, which is important for policymakers and suppliers. Hence, this study aims to solicit insights from smart tourism-related stakeholders to construct a framework for developing Hong Kong’s smart tourism by adopting a qualitative method. Findings reveal the necessary elements, possible benefits, and current barriers to develop smart tourism using Hong Kong as an example. Theoretical and managerial implications are provided accordingly.

KEYWORDS:

• Smart tourism development
• Hong Kong
• stakeholders
• necessary elements
• possible benefits
• barriers

Disclosure statement

No potential conflict of interest was reported by the author(s).

Additional information

Funding

This work was supported by public policy research funding scheme from policy innovation and co-ordination office of the Hong Kong Special Administrative Region Government [grant number 2019.A6.136.19C].