A theoretical framework for key processes on environmental knowledge management

ABSTRACT

Intangible resources are highly desired by the organizations in the current economy, as a source of competitive advantage. As a consequence of the fast environmental degradation, stakeholders are significantly influencing the decision-making of companies in certain activity sectors. This paper argues that environmental knowledge is presented as a resource that enables the growth of the companies. Hotels need to consider environmental knowledge as a development strategy that is the reason why an analysis of the literature and qualitative descriptive study is made, to determine the key processes to manage the environmental knowledge in hotels. This research shows a framework to analyse environmental knowledge.

KEYWORDS:

• Environmental knowledge
• acquisition
• distribution
• utilization
• hospitality industry

Disclosure statement

No potential conflict of interest was reported by the authors.

Additional information

Funding

The authors gratefully acknowledge the Ministerio de Economía, Industria y Competitividad of the Spanish Government for financing the research project ECO2017-88987-R (MINECO/FEDER;UE), cofinanced from the European Union FEDER funds.

Notes on contributors

Aurora Martínez-Martínez

Dr Aurora Martínez-Martínez is a Professor in the Business Administration Department of the Universidad Politécnica de Cartagena. She has published her research findings in a number of top ranked journals. Her research topics are related to the environmental knowledge, knowledge management and the hospitality industry. https://orcid.org/0000-0001-5579-8142

Cristina Zumel-Jiménez

Cristina Zumel-Jiménez has been as a Marketing professor in the Universidad Politécnica de Cartagena. At present, she is teaching International Trade in Cartagena CIFP Carlos III Vocational Skills Education School. She has occasionally contributed to marketing researches and hospitality industry management researches being part of teams developing innovation programmes to improve education.

Juan-Gabriel Cegarra-Navarro

Dr Juan-Gabriel Cegarra-Navarro is full time Professor at the Universidad Politécnica de Cartagena (Spain) where he serves as the person in charge of the Business Administration Research Team, as well. His research interests are on the use of knowledge management to help small and medium businesses to become more competitive. http://orcid.org/0000-0003-3371-5670