Impact of politics on emotional exhaustion, satisfaction and turnover intention

ABSTRACT

Hospitality employees are subject to emotional exhaustion (EE), yet relatively little is known about how organizational politics (OP) is related to EE and job satisfaction (JS). This study examines how hospitality employees’ experience of OP, EE, JS, and turnover intention (TI) are linked. Using structural equation modelling, results showed a complex link between the antecedents of TI. Each of the studied variables is impacted differently by OP, analysed for individual-level and group-level politics. Group-level politics was positively linked to EE, but it was found to be an insignificant predictor of JS. Individual-level politics was not significantly linked to EE but was significantly negatively linked to JS. Implications for future research and for management are included.

KEYWORDS:

• Casino
• emotional exhaustion
• job satisfaction
• turnover intention
• Macau

Disclosure statement

On behalf of all authors, the corresponding author states that there is no conflict of interest.

Additional information

Funding

This work was supported by the Universidade de Macau [MYRG2018-00007-FBA.].

Notes on contributors

Sow Hup Joanne Chan

Sow Hup Joanne Chan is Associate Professor in the Department of Management and Marketing at the Faculty of Business Administration, University of Macau, Macau SAR. She publishes widely on topics from tourism to employee's attitude. Her articles have appeared in journals including the Journal of Vocational Behavior, Journal of Business Research, International Journal of Human Resource Management, and International Journal of Hospitality Management. Joanne Chan can be contacted at: [email protected]

Mark James

Mark James is Assistant Professor at the Turner College of Business, Columbus State University, Columbus, Georgia, USA. He can be contacted at: [email protected]