Abstract
This research analyses crisis communication and intends to compare the content of the messages issued by environmental non-governmental organisations (N.G.O.s) in the context of natural disasters, to determine the way in which they manage communication in crisis situations. This includes the content analysis of messages posted on the social network Twitter in 2017, during the course of hurricanes Harvey, Irma and Maria, by environmental NGOs.
Disclosure statement
No potential conflict of interest was reported by the authors.
Notes
1 E.P.A.: Environmental Protection Agency.
2 Terms that presented the greatest number of co-occurrences.
3 Creation of free content by brands for distribution in communication channels. Most of them were audiovisual stories.