Satisfaction with Academic Advising: developing a measurement tool

Abstract

The relationship between good academic advising and student satisfaction with the institution of higher education is generally accepted within the academic community in the United States. Elements of good advising, in the eyes of students, have been discovered. However, no standard questionnaire measuring student satisfaction with advising was found. This paper explores the development of such a measurement device, its implementation, calculation of an index of satisfaction, and a study of the results. No significant differences in level of satisfaction, number of visits or time spent with advisor were found by grade point average (GPA), student classification or gender of advisor. The index of satisfaction was found to be reliable and should provide a good overall measure of student satisfaction with academic advising. Cautions and limitations arc provided.