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Abstract
An in-depth study of students'experiences in the use of IT on a Masters course in records management by distance learning would have been incomplete without the inclusion of the perspectives of the major stakeholders. These are the students, academic staff and university library and information services personnel (ISD). The study showed that the students' experience had many parallels with that of the teaching and ISD staff. The main issues of concern to teaching staff were the functionality of IT systems, future development of the course by electronic delivery and the quality of the student experience. The priority for ISD personnel was for students and staff to be independent users of information with access and communication facilities to enable the pursuit of their own interests. Matches and mismatches between the stakeholders' perspectives were explored. The main issues to be resolved concerned staffing and resourcing.