Preparing for success: one institution's aspirational and student focused response to the National Student Survey

Abstract

This paper describes quality enhancement (QE) focused response to the 2006 National Student Survey (NSS) by a post-1992 Higher Education Institution. Recognising the increasing importance of the NSS to a wide range of stakeholders, the University established a task team to explore, from a QE perspective, why the institution received particular scores (both high and low), and to engage in dialogue with students about our response to the results. This article describes just one aspect of this approach: an innovative, student-focused institutional level event, which was forward looking and resulted in tangible actions and outputs for colleagues and students.

Keywords:

• quality enhancement
• student surveys
• student-focused
• educational change
• dialogue

Notes

1. These students graduated in 2007.

2. Example copies of the ‘You said, we did …’ leaflets are available from the lead author.