Effects on organizational context (culture and climate) from implementing a 360-degree feedback system: The case of Arcelik

Abstract

The current study aims to investigate the impact of the 360-degree feedback system (DFS) on organizational context (culture and climate). This longitudinally designed study was conducted at the Arcelik Cooking Appliances Plant in Turkey with 77 white-collar workers. 360-DFS was based on relevant literature and feedback given to the employees by The Arcelik Competency Model. Results have shown that the 360-DFS has effects on organizational context (e.g., employees' perceptions regarding support and achievement culture). The results have also revealed some significant effects on the participants' perception of the communication and performance appraisal system in the organization.

Keywords:

• Organizational context
• Organizational culture
• Organizational climate
• 360-degree feedback
• Multisource feedback
• Organizational communication
• Performance appraisal

I would like to thank Associate Professor John L. Michela (University of Waterloo, Canada), Associate Professor Hamit Coskun, Asistant Proffessor Esin Yilmaz, and Teaching Professor Secil Turkoz and Aysegul Yesilbursa (Abant Izzet Baysal University, Turkey) for their valuable comments