Improving information and its communication in higher education: challenges and strategies

Abstract

Knowledge, information and communication are crucial for organizational effectiveness and key to the ability of the organisation to respond to change. This article reports on the progress of a research and developmental project in a modular multi-campus university focusing on improving the quality and communication of information to students and other users. The research has uncovered challenges for developing an information and communications strategy in a large organisation and offers insights which may help other organisations in evaluating their own processes and procedures for effective communication of knowledge and information in the organisation.