A student's overall satisfaction with his/her educational experience has traditionally been measured by a simple 'yes or no' question, or with one question assessing the degree of overall satisfaction. Even though this type of question is simple to answer and analyze, students may not thoroughly reflect upon their previous responses within a questionnaire regarding satisfaction with individual educational attributes when asked to assess their overall satisfaction with a university on the basis of a single question. The purpose of this article is to present an alternative approach to measuring student overall satisfaction using a multiple-item weighted gap score analysis approach. The results suggest that this approach may have more diagnostic value to both academics and practitioners.
Student Satisfaction: An alternative approach to assessing this important concept
Reprints and Corporate Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
To request a reprint or corporate permissions for this article, please click on the relevant link below:
Academic Permissions
Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?
Obtain permissions instantly via Rightslink by clicking on the button below:
If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.
Related research
People also read lists articles that other readers of this article have read.
Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.
Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.