Agent‐based systems in public administrations

Abstract

Public administrations have experienced in the last two decades a revolutionary process concerning procedures and instruments. The success of the PA services based on IT technologies has produced new needs for providing even more advanced services and solutions. One technology that has been attracting the research community is agent technology. This paper will describe how agent technology could be exploited to enhance PA services and discuss the issues related to their implementation.

Notes

Correspondence: Jonathan Gelati, CIRSFID, University of Bologna, Via Galliera, 3, 40121 Bologna, Italy; E‐mail: [email protected].

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Additional information

Notes on contributors

Jonathan Gelati

Correspondence: Jonathan Gelati, CIRSFID, University of Bologna, Via Galliera, 3, 40121 Bologna, Italy; E‐mail: [email protected].