A Community of Practice Approach to Delivering Research Support Services in a Post-92 Higher Education Institution: A Reflective Case Study

ABSTRACT

The need for research support in U.K. universities is growing at a fast pace and a number of different professional and academic units within universities are involved in the process. This case study takes place in a post-92 higher education institution and discusses the benefit of utilizing a cross-university Community of Practice (CoP) approach to delivering research support services. It takes a qualitative approach, using semi-structured interviews to ascertain the personal experiences of community members. The article's key findings for successful implementation include a common sense of purpose; a shared concern or passion about the research agenda; a sense of community and belonging; trust; a safe environment; and senior management support. Added benefit is demonstrated by enhanced staff knowledge, increased job satisfaction, and profile-raising of the Library and Learning Service. The findings can help libraries in similar positions to use collaborative initiatives to develop research support services.

KEYWORDS:

• Collaboration
• community of practice
• knowledge management
• researchers
• university libraries

Acknowledgments

The authors would like to acknowledge all members who have contributed to the Community of Practice and who participated in the interviews supporting this case study. The authors would also like to thank Alan Brine and Kaye Towlson for their contributions to the manuscript.